If you live in Montgomery, AL (or the surrounding areas), you know that your heater isn’t necessarily used very often. However, when it gets cold in Montgomery, it’s that damp cold that you can feel in your bones. Coming into a comfortably heated house is exactly what you’re craving after braving the cold all day. Unfortunately, sometimes we come home expecting cozy comfort, only to discover that our heater, heat pump, or furnace is broken.
This can be especially confusing for people in Montgomery; they often say, “Why is my heater broken when I hardly ever even use it??” Well, that’s just it. Because our heaters are used relatively infrequently, they can sometimes have issues, seemingly right when we need them most.
With Hans Heating and Air’s routine maintenance plan, premium quality products, and specialized equipment installation, the chances of your heater needing an emergency repair drastically decrease. That said, your heater is a machine, and, unfortunately, machines break…especially since they aren’t used very often in Montgomery. It’s almost like they forget how to operate!
Don’t get left out in the cold. As a Hans Heating and Air customer, YOU DON’T HAVE TO.
Here’s What to Expect If You Call Hans Heating and Air for Your Heater Repair:
1. Service 24.7.365.
Whether day or night, weekday or weekend, holiday or not—one of our dispatchers will schedule a service technician to visit your home, ASAP, that very day—guaranteed.
Our technicians know that one of the most important aspects of their job is to get to your home when they’re supposed to be there. If, on the off chance, there are extenuating circumstances preventing them from being there at the time we quoted, you will receive a phone call from us BEFOREHAND.
3. Respect. Cleanliness. Professionalism.
The service industry is somewhat notorious for sending employees to homes who are not trained to respectfully speak to customers, they arrive looking disheveled (at best), their trucks are dirty, etc. NOT AT HANS AIR.
We strive for excellence and a higher level of professionalism. You can expect Hans Heating and Air technicians to be clean-cut and well-spoken; we will arrive in clean trucks and clean uniforms, with shirts tucked in. Our technicians are, and present themselves as, the kind of people that you want to come into your home.
4. Quality. Thoroughness. Dedication.
Our technicians are trained not only to detect and diagnose a malfunction within your HVAC equipment, but they’re also trained to go above and beyond to ensure your comfort and safety. Put it this way, if you take your car to the shop for an oil leak, but they also detect a flat tire, would they fix the leak, meanwhile returning your car with a flat tire? Would you want them to?
Your comfort and safety is important to us, and we don’t take it lightly. We know the cost of cutting corners—and it’s not worth it. If you want the bare minimum, we probably aren’t the right company for you. Think of us like a racecar driver’s pit crew—we cover—effectively and efficiently—all the bases…then, we’re on our way and out of your hair.
Any component malfunctions or repairs that our technicians detect must be verified by a supervisor. Why? Two eyes are better than one; it eliminates mistakes. It’s a safeguard to protect technicians from being overly-zealous or greedy. It prevents you from being mislead. If your equipment needs to be repaired or replaced, our supervisor will head to your house immediately to either confirm or deny the issue—you will not be left waiting.
If your heater, heat pump, or furnace needs to be repaired, we can fix it. If a part needs to be replaced, we can replace it. If your entire system needs to be replaced, we can do that, too.
Here’s what you WON’T experience: a two-hour sales presentation, high-pressure sales tactics, or money-hungry greediness. We don’t do sales presentations. We simply tell you what we’ve discovered and offer you a solution—you decide what you want to do. This takes a maximum of 15 minutes…unless you want us to stay longer.
7. Honesty and Integrity.
If there’s one thing we absolutely insist upon, it’s that every facet of our company—and every member within it—operates with honesty and integrity. Not only is it the right, ethical thing to do, there are simply too many honest opportunities out there to even need to garner business using half-truths, over-zealousness, or greediness. This isn’t a claim, it’s a promise.
In fact, Hans Air was nominated as a recipient of the “Business Ethics Award” for medium-sized businesses in Montgomery. The nomination for the “Business Ethics Award” was determined by extensive studies, including but not limited to, financial background, customer case studies, interviews, etc., carried out by graduate students at Auburn University Montgomery. For more information, click here.
Hans Heating and Air isn’t the only HVAC company in town, we’re not the largest HVAC company in town, and we’re neither the most expensive nor the cheapest…However, WE ARE THE ONLY HVAC COMPANY IN TOWN THAT GUARANTEES COMFORT TODAY OR YOU DON’T PAY.
When it comes to your physical, emotional, and mental well-being, isn’t same-day, express service the most important factor? We think so.
You know what else we think is important? We think it’s important that we treat you and your home with the utmost respect—because you deserve it. Same-day service isn’t our only guarantee—we also guarantee that everyone you encounter within Hans Air—whether it be our dispatchers, customer care callers, managers, technicians, installers, etc.—will be happy, polite, accommodating, and respectful. If, on the off chance, you have an experience to the contrary, we promise to do everything within our power to make things right with you.
NO HIGH PRESSURE SALES TACTICS. EVER. If your air conditioner needs to be repaired and/or replaced, we will never pressure you to make this decision; it’s not the way we operate.